Effective Date: September 6, 2025

1. General Policy

Due to the intangible and non-returnable nature of digital products, all sales are final and non-refundable, except under specific conditions outlined below. This clarity helps prevent misunderstandings and maintains fairness.The Blog Law GuideBangladesh Legal Research Platform

2. When Refunds May Be Considered

Refunds may be eligible in the following limited circumstances:

  • Non‑Delivery – If you do not receive the product after successful payment, and it’s not due to user error, please notify us immediately.

  • Technical Defects – If the product you receive is corrupt or unusable and we cannot resolve the issue within a reasonable timeframe.

  • Duplicate Purchase – If the same item is inadvertently purchased twice due to system or user error.Bdigital ZoneBangladesh Legal Research Platformsuzuverse.com.bd

3. What Is Not Eligible

Refunds will not be granted in the following scenarios:

  • Change of Mind – Simply deciding you no longer want the product.

  • Incompatibility Issues – Any technical problems caused by device, software, or environment not described in the product listing.

  • After Download – Once the file has been successfully downloaded, no refund or removal of access is possible.Bdigital ZoneReddit+1

4. Warranty Offering (Optional)

For added customer confidence, you may include a limited warranty instead of a monetary refund:

  • If a product fails or has an issue within a specified timeframe (e.g., 7 days from purchase), you may offer a replacement or alternative digital asset of similar value.

  • If a replacement isn’t feasible, the customer may select another product of equivalent value from the store.Digital Products BDdigitalproduct.com.bd

5. How to Request a Refund or Exchange

Please follow this process to request assistance:

  1. Contact Support
    Email us at support@digitalsmartbd.com with:

    • Order number or transaction details

    • Description of the issue and any error messages/screenshots

  2. Investigation
    We’ll assess your claim promptly and determine eligibility.

  3. Processing Timeline
    If a refund is approved, we aim to process it within 5–7 business days.Bdigital Zone

  4. Refund Method
    Refunds will be returned using the original payment method, subject to payment gateway terms and processing times.

6. Chargeback and Usage Protection

By completing your purchase, you agree:

  • That due to the nature of digital downloads, refunds are not provided once delivered.

  • To notify us immediately of any issues rather than initiating a chargeback.

  • That misuse of chargebacks (e.g., after downloading and using the content) may result in restriction of future purchases.The Blog Law GuideReddit

7. Displaying the Policy Clearly

Make sure your policy is:

  • Clearly visible on the product sales page, near the purchase button.

  • Linked prominently in Terms & Conditions and during checkout.

  • Included in order confirmation emails and delivery messages to reinforce understanding.The Blog Law Guide

Quick-Reference Table

Situation Refund Eligible? Notes
Product not delivered Yes After investigation and confirmation of non-delivery.
Defective or corrupted product Possible If issue unresolved by support within reasonable time.
Duplicate purchase Yes If unintentional duplication confirmed.
Change of mind No Digital nature makes reversals impractical.
Device incompatibility No Unless product page misrepresented compatibility.
After download No Download grants perpetual access.
Warranty-based product issues Possible If within warranty terms, replacement may be offered.

Real-World Insights

Sellers on platforms like Etsy often underscore that no refunds are granted once the file has been downloaded, reinforcing this in titles, descriptions, and images to reduce confusion:

“No refund if they’ve downloaded it.”Reddit
“Put ‘digital download’ in the title… have another image explain exactly what’s in the download.”Reddit

These practices help set clear expectations and reduce disputes.